1. Rental Agreement and Occupancy
This agreement formalises the rental arrangement between the Tenant and the Landlord. It is binding and pertains to the specific property and its listed amenities. The property may accommodate no more than the number of persons stated in the agreement or as listed on our website, unless otherwise agreed in writing.
2. Pets
Where permitted, a maximum of one pet is allowed unless otherwise agreed in writing. The Tenant is liable for any damage caused by the pet to the property or its contents. The Landlord shall determine the extent of the damage. Please note that the cleaning fee is doubled for reservations involving a pet.
3. Smoking Policy
Smoking is strictly prohibited indoors. It is permitted only in designated outdoor areas (e.g., glazed balconies or porches with interior doors closed and exterior windows open). Any violation of this policy will result in the Tenant being liable for all cleaning costs and any damage or odours caused to furniture or fixtures, as determined by the Landlord.
4. Cleaning Obligations
A final cleaning service is mandatory for all rentals, with the fee specified on the property’s presentation page. The Tenant is responsible for maintaining cleanliness during the rental period and must leave the property in a tidy condition upon departure. The Tenant must supply and pay for all necessary cleaning products and is obligated to clean all appliances used (including coffee makers, dishwashers, grills, ovens, etc.).
Failure to comply will result in the deduction of any additional cleaning costs from the security deposit. Final cleaning includes washing one set of bed linen and towels per person, cleaning sanitary facilities, vacuuming, and wiping surfaces and floors. It does not include dishwashing or removal of rubbish and food.
If extra beds are used, the final cleaning fee increases by €10. Special cleaning services are charged at €25 per hour plus additional laundry expenses for items such as carpets, mattresses, and curtains.
5. Liability for Damages
The Tenant is responsible for all damages, breakages, or loss of property occurring during the rental period. All incidents must be reported immediately to the Landlord’s representative. Damages will be repaired within a reasonable time frame, and unreported damages will result in corresponding deductions from the security deposit or further legal recovery as necessary. The Landlord is not responsible for insuring the Tenant or their personal property during the rental.
6. Reservation Fee and Security Deposit
Short-term rentals (under 60 nights): a reservation fee of 20% of the total rental cost is due at the time of booking, along with a refundable security deposit of €300.
Long-term rentals (60 nights or more):the reservation fee is equivalent to one month’s rent and is held as the security deposit. It is refundable within two weeks of the rental’s conclusion, subject to a satisfactory inspection.
The exact deposit amounts will be shown to you on the booking summary before payment is confirmed. Deposit amounts may be updated from time to time and are visible at the point of booking.
7. Airport Transfers
Airport transfers must be booked in advance and confirmed prior to arrival. Once confirmed, transfer details cannot be changed.
- Vehicles for up to 4 passengers: €150 per trip
- Vehicles for up to 6 passengers: €180 per trip
Requests received after booking confirmation, or made on arrival, cannot be guaranteed.
8. Payment Terms
The reservation fee is due immediately upon booking.
Short-term rentals (under 60 nights): the remaining balance must be paid no later than 30 days prior to the check-in date. For bookings made within 30 days of check-in, full payment is required at the time of booking.
Long-term rentals (60 nights or more):the first month’s rent is due 15 days prior to check-in. Subsequent months are billed monthly in advance, and electricity is billed monthly based on meter readings supplied by the Tenant.
Final cleaning and inspection are included in the total rental price.
9. Complaints
Any discrepancies or deficiencies, including issues of cleanliness, must be reported immediately to the Landlord’s representative so they can be addressed during your stay.
10. Cancellations and Refunds
Cancellations and refund requests are reviewed by our customer service team on a case-by-case basis. Please contact us as early as possible at info@oceanhome.es if you need to cancel or modify a booking. The applicable refund (if any) depends on the booking date, the time of cancellation, and the property concerned.
We strongly recommend that Tenants secure travel insurance to cover unforeseen events including illness, travel disruption, and cancellation.
11. Internet, Computer, and Smart TV
Internet access is available via Wi-Fi and, where installed, wired connections (RJ45). Necessary login credentials will be provided. Connection setup assistance is available from OceanHome at current rates.
OceanHome and the Landlord are not responsible for service interruptions but will report faults to the provider. Improper use or resetting of the router will result in charges per the service provider’s price list. Instruction or servicing of in-house computers or Smart TVs is not included. The Tenant must ensure the internet connection is not used for illegal activities.
12. Common Areas
OceanHome and the Landlord are not responsible for the maintenance or condition of communal areas (e.g., pools, stairwells, lifts, gardens) or for any renovations therein. OceanHome will relay any issues to the relevant authorities as necessary.
13. Booking Rules and House Rules
Stay length
- Minimum rental period is generally 10 nights. Some properties may have different minimum-stay requirements based on their rental licence; the applicable minimum will be shown on each property listing and in your booking summary.
- Rental start days are flexible.
Check-in and check-out
- Guaranteed check-in: 16:00–22:00 on the start date.
- Check-in before 16:00: subject to confirmation by our customer service team, depending on the previous booking and cleaning schedule.
- Night check-in (22:00–08:00): available on request for an additional night check-in fee, which is shown on the booking form and added to your total when you opt in.
- Check-out: by 10:00 on the final day. Alternative arrangements must be made in writing in advance and may incur an additional fee.
- Keys may be collected free of charge from the office security locker by prior arrangement.
Language
English is the guaranteed working language for check-in, check-out, and rental-agreement communications. Support in Finnish, German, and Spanish is available on demand subject to staff availability. The Tenant must have sufficient proficiency in English (or arrange for a translator) to understand the terms of the rental agreement and related instructions.
Condition and use of the property
- The property must be returned in the same condition as at check-in. Any damage will be deducted from the security deposit, along with labour costs. If damages exceed the deposit, the balance will be collected separately.
- If the Tenant rearranges furniture, it must be restored to its original placement before departure.
- Keys must never be left in the interior lock. If keys are locked inside, only an authorised locksmith can access the property at the Tenant’s expense. Awnings and parasols must be closed after use.
- Lost keys incur a €50 fee plus lock-replacement costs starting from €100. Lockout services are charged €50 during weekdays (08:00–20:00) and €100 at other times.
- Properties are rented for temporary use only (“arrendamiento para uso distinto de vivienda”). Tenants may not change their official address to the rental property without prior written consent.
- Subletting and permanent alterations (e.g., installing hooks or fixtures) are prohibited without written approval.
- The Landlord’s representative has the right to access the property for meter readings, inspections, or similar purposes with at least 3 days’ notice, except in emergencies.
- Failure to attend a scheduled inspection appointment will result in the forfeiture of the security deposit.
- The Tenant must ventilate the property daily to prevent moisture and poor air quality.
- The Tenant must comply with the care instructions provided in the “Tenant Information Package”.
- Business activities are strictly prohibited within the property.